Complaint? Compliment? Go Straight to the Top!
At DHL Express we are committed to providing great service quality and we strive to get it right first time, every time!
In the unlikely event that our service did not live up to your expectation, you can directly write to R.S Subramanian (Senior Vice President & Managing Director, DHL Express India) and Sarbani Sengupta (Vice President, Customer Service) who personally review complaints registered in this forum.
Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, R.S. Subramanian and Sarbani would like to hear about that too.
Understanding how you feel about the service you’ve received - good or bad - is vital in helping us shape our business to serve you better. Write to R. S. Subramanian and Sarbani and let them know what you think.
Please include your telephone number if you would like us to call you back!
R.S. Subramanian and Sarbani Sengupta will ensure that your complaints are dealt with immediately and you will receive a response within one business day.