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Receiver’s Guide to Duties and Taxes

Learn the fundamentals about duties and taxes to understand who pays and why.

Know Your Customer (KYC) Norms for Shipment Clearance

All shipments sent from or received into India need KYC documents (Government recognized Identity and Address proof) to be presented to Customs during shipment clearance (reference: Customs Circular No. 9/2010).
Absence of these documents will mean clearance delay as shipments will go into Customs Bond until KYC documents are provided by the shipper or consignee based in India.
Consignees receiving shipments in India can upload the documents at www.dhlindia-kyc.comExternal Link / New Window from their desktop or smart phone.
The below table provides more information about KYC documents required for shipment customs clearance. As a shipper or consignee, you can refer to the type of document that you need to submit based on type of your organization - in the table below.
Extract of Circular No.9/2010 - Customs dated 8th April 2010 on KYC norms for Courier issued by Indian Customs
Please see documents applicable for your type of Organization
Sl. NoType/Form of organizationDocuments to be obtained (Any 2 documents)
1Individual
(Only 1 document is sufficient if it contains both Identity and Address Proof)
(i) Aadhar Card
(ii) Passport
(iii) PAN card
(iv)Voter's Identity card
(v) Driving license
(vi) Bank account statement
(vii) Ration Card
2Company(i) Certificate of Incorporation
(ii) Memorandum of Association
(iii)Articles of Association
(iv) Power of Attorney granted to its managers, officers or employees to transact business on its behalf
(v) Copy of PAN allotment letter
(vi) Copy of telephone bill
3Partnership firm(i) Registration certificate, if registered
(ii) Partnership deed
(iii) Power of Attorney granted to a partner or an employee of the firm to transact business on its behalf
(iv) Any officially valid document identifying the partners and the person holding the Power of Attorney and their addresses
(v) Telephone bill in the name of firm/partners
4Trust foundations(i) Certificate of Registration, if registered
(ii) Power of Attorney granted to transact business on its behalf
(iii) Any officially valid documents to identify the trustees, settlers, beneficiaries and those holding the Power of Attorney, founders/managers/directors and their addresses
(iv) Resolution of the managing body of the foundation/association
(v) Telephone bill
Goods Purchased Online for Personal Use

You may be charged customs duties and taxes for something purchased online because:
  • Duties and taxes are most typically not included in the price of the goods you purchase online, and might not be included in the overall shipping costs you pay to the online retailer.
  • When purchasing goods online, some or all of these goods may not originate in the country you reside in, therefore are subject to a customs duty, which is a tariff or tax imposed on goods when transported across international borders.
  • When goods are not shipped domestically (within your country) or within a single customs union, such as the European Union, you are liable to pay any inbound duties and taxes which your local customs authority deems appropriate.
  • To ensure the DHL courier can deliver your goods in shortest possible time after entering your country or customs union, DHL pays the customs authority on your behalf for any duties and taxes that are due on the goods.
  • Once the duties and taxes are fully repaid to DHL the goods will be delivered to you
  • What is payable, if anything, depends on where the goods are sent from, the type of goods, their transactional value and the weight of the package
When buying goods online, you should always check whether they are either being sent to your address from:
  • Your country
  • Another country
  • Outside your customs union country
Note: Different rules apply when buying goods for commercial use.